Support via live chat is down

Incident Report for Beacon

Resolved

This incident has been resolved.

Posted Oct 12, 2023 - 16:57 BST

Monitoring

We are seeing full recovery and will continue to monitor our systems.

Posted Oct 12, 2023 - 16:47 BST

Update

We are continuing to work on a fix for this issue.

Posted Oct 12, 2023 - 15:46 BST

Identified

Our customer support provider, Intercom, is currently experiencing degraded performance. Live chat may not be available - we'll keep you posted.

Posted Oct 12, 2023 - 15:24 BST

This incident affected: Live support chat.