Beacon Support Chat is down

Incident Report for Beacon

Resolved

Our chat provider has confirmed everything is back to normal, and our support team is available to answer any questions you have again.

Thanks for bearing with us, we are marking this as resolved.

Posted Oct 21, 2024 - 12:06 BST

Monitoring

Beacon Support Chats are now working correctly again.

If you saw an error notification i.e. a red i under your message, please click the message again to resend.

We will monitor the situation with our chat provider and resolve it when we are certain the issue has been completely resolved.

Posted Oct 21, 2024 - 11:39 BST

Investigating

We are currently experiencing issues with our chat functionality inside of Beacon.

It appears that sending and receiving messages isn't working.

We are reaching out to our Chat provider for more information.

Posted Oct 21, 2024 - 11:13 BST

This incident affected: Live support chat.