Live chat support disruption

Incident Report for Beacon

Resolved

Support chat systems are functioning normally.

Posted Mar 22, 2023 - 16:42 GMT

Update

Intercom (our live chat provider) have acknowledged the problem and are investigating.

Posted Mar 22, 2023 - 16:20 GMT

Investigating

We're seeing some disruption to our live chat system. Expect a longer than average response time. You can email support@beaconcrm.org in an emergency.

Posted Mar 22, 2023 - 16:13 GMT

This incident affected: Live support chat.