Beacon live chat is experiencing problems

Incident Report for Beacon

Resolved

Intercom has confirmed their fix has worked.

Live support chat is back to normal.

Posted Jan 05, 2026 - 15:34 GMT

Monitoring

Intercom (our chat provider) has implemented a fix on their side. More details from them here:
https://www.intercomstatus.com/eu-hosting

Beacon Live chat is now back to normal, and we are monitoring to ensure that the fix has worked in the long term.

Posted Jan 05, 2026 - 15:01 GMT

Investigating

We are investigating reports that our chat functionality is not working for all users (the widget in the bottom right of Beacon that you use to talk to our Support team).

This has also impacted our support team's ability to see any messages that have already been sent.

Posted Jan 05, 2026 - 14:49 GMT

This incident affected: Live support chat.