Major website outage

Incident Report for Beacon

Resolved

The website has been back up for an hour now so we’re marking this as resolved.

Posted Jun 09, 2021 - 19:14 BST

Monitoring

Heroku report ongoing intermittent outages, we're seeing restored stability but are monitoring closely.

Posted Jun 09, 2021 - 18:14 BST

Identified

The downtime is caused by Heroku, our website hosting service. They report that the issue is with their DNS provider and they are investigating.

Posted Jun 09, 2021 - 18:07 BST

Investigating

The Beacon website is currently down. The Beacon application is not affected.

Posted Jun 09, 2021 - 18:04 BST

This incident affected: Beacon web application, Developer API, Embedded forms, Forms, Payments, and Website.